Return Policy

We extend to each customer our commitment to your satisfaction on every product we sell.  In the unlikely event that it may be necessary to return an item, all returns require authorization from a representative of our company.  Returns must be authorized in advance, please speak to a company representative.  We reserve the right to refuse all returns.  All patio covers sold by our company are custom made to order, therefore we retain the right to accept or refuse returns if your order was not cancelled within the first 24 hours.  If we do accept a return, please be aware that you will be responsible for all return shipping costs as well as a 35% restocking fee - however this is at our discretion and most likely we will be unable to accept return of your order (as it is custom made).  If we do accept a return, all returned products must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.

Cancellation Policy

As long as we have not started the fabrication process of your patio cover, carport, or patio room system, you can cancel your order at any time. The time frame from order to fabrication is usually 24 hours from the time of your initial order.  If you need to cancel your order, you should attempt to do so as soon as possible. Cancellations must be made by telephone, please speak to a company representative.  Please visit our contact information webpage for our customer service telephone number.  We appreciate your understanding that orders cannot be cancelled by e-mail, Fax or by leaving a message after hours. 

Refusal of Delivery Policy

Please do not refuse a delivery.  In the case of a refused delivery our above stated Return Policy will apply.  We reserve the right to not to refund.  You will be resonsible for all shipping costs incurred by your refusal, to include return to our location and return back to your location in the case that we do not accept your refused order.  If you wish to return your patio product, please contact us for authorization of a return.

Delivery Policy/Shipping Costs

All product sold by this company are carefully packaged and shipped standard ground shipping by UPS or Common Carrier on all orders within the continental United States.  The shipping company insures all items shipped.  Our standard shipping charge is thirty-five dollars.  This shipping cost does not include orders shipped outside the Continental US, Hawaii, Alaska or International Orders. Shipping charges will be added for anything other than our standard methods of shipping and for stand-alone options. *This shipping charge DOES NOT include unloading of said products, you are solely responsible for unloading your patio product.  Areas of limited accessibility will be exempt from this offer. *It will be deemed the customer's responsibility to inform our company of the potential limitations of their geographic location as well as limitations of access to their residential area that a 53-foot freight truck might encounter (if the truck is unable to access your residential area you agree to pick-up from the freight center in your area), appropriate freight rate up-charges will apply accordingly.  Our company reserves the right to end or change our standard Shipping Charges at any time. Please contact us for shipping rates on orders outside the Continental US, International Orders or Custom Orders. 

Please NOTE That any damage incurred during the shipping of your product by the freight company is not the responsibility of this company, all claims MUST be filed BY YOU with the FRIEGHT COMPANY to receive compensation and reimbursement for the cost of any required replacement parts and the cost of shipping incurred by replacement parts.

Purchaser Delivery Acceptance Responsibilities

All patio products/carports will be delivered by Common Carrier (ABF Freight, N&B, APA, Yellow Freight, or any other major carrier deemed worthy by the manufacturer). Whenever possible, for smaller items, UPS will be used as the delivery company.  Please note that the estimated delivery time quoted to you at the time of your order is based on information received from the manufacturer at that time. It can never be a guarantee of delivery time. Our company will inform you immediately if we become aware of a change in circumstance from the manufacturer.  *In keeping with our high standard of customer service, both as a company and with the manufacturers we represent, we would ask that you keep the following instructions for when you receive your order.

1.        When shipped by common carrier (not UPS) you will receive a phone call, in advance, from the shipping company, to make arrangements for delivery. AT THAT TIME PLEASE TAKE DOWN THE SHIPPING COMPANY'S NAME AND PHONE NUMBER. If they don't show up exactly on time, it would be the shipping company you would call. *Our Company is not responsible for how the shipping company adheres to their shipping schedules. We will assist in any way we can however we may not be able to affect the day's outcome.

2.        Shipments will be delivered to or as close to the purchaser’s property line (Driveway) provided the location is deemed accessible by the delivering freight carrier. The drivers’ responsibility ends by opening up the back of the truck. *The driver is not responsible to unload to the curb. It is highly recommended that you have someone to help you unload your unit from the truck and into the garage or backyard.  In all cases your unit will be shipped and packaged such that two people can carry any portion of your unit. You will be given a reasonable time frame to unload freight ranging between 15-30 minutes. Please be aware that freight is prepaid and that no additional expenses should be paid to delivering freight Carriers for deliveries described above. In the event that a clerical error has occurred - please contact our office.

3.        If you wish to have the shipping company do more than what has been laid out above, they do have "pay for service" options available. You will need to discuss that with the shipping company when they call to make the delivery time arrangements.

4.        Delivery Inspection is Your Responsibility!  **Open the boxes and inspect all products, if there is ANY damage you MUST note it on the Bill of Landing with the shipping company*** Failure on your part to note damage will result in your having to pay for any replacement parts, including shipping.  *If you sign the Bill of Landing without noting damage, this is your verification that you have received everything in Good Condition!    It is your responsibility to FULLY inspect your shipment, all damages MUST BE noted on the Bill of Landing you sign in front of the delivery driver.

·         Inspect all the packages carefully for ANY damage, this is very inportant.

·         Please note ALL damages on the bill of lading which the driver has you sign.  If you sign without noting damage this is your acceptance that there is no damage and that you have received everything in good condition.

·         There may not be any damage to the unit itself; however, if we do need to get some new parts out to you, knowing who is responsible for the damage will help speed the process up.

·         Please understand that it is only the most extreme cases of damage where the shipment should be refused. If you are considering refusing, please attempt to get hold of us while the driver is still there. We will try to guide you in this decision.  Refusal policy applies.

·         If the damage is severe as to warrant that the unit be refused, know in advance, that it will take a several weeks or more to get a replacement shipped.

*Please note that the shipping companies reserve the right to come out to the site to inspect any damages being claimed.  Most shippers and drivers are wonderful people and honestly do their best to assist you; however damage and accidents can occur. If there is damage, stay calm, there is always someone to assist you with the inconvenience. Call us right away.

Customer Responsibilities: Local Building Codes

Obtaining necessary permits is the sole responsibility of the purchaser. Customers agree to hold this company, it’s distributors, and the manufacturer free of any liability for improper installation, maintenance and repair.  It is the sole responsibility of the purchaser to know the requirements for their local area.  *We cannot offer any counsel or advice concerning building codes or building code related questions.  By Purchasing you certify that you are aware of your local codes and that you are knowledgeable that the product you are purchasing will meet your needs.  We sell various products - you must ensure that the item you are purchasing meets your needs.   In the event that you order a patio cover product/carport that does not fulfill the building requirements for your area, our company return policy will apply.  Please contact one of our representatives prior to purchasing your patio cover product/carport if you have any questions. 

Installation Advice and Instructions

All products sold by this company are DO-IT-YOURSELF Projects, it is the SOLE-RESPONSIBILITY of the purchaser to install the project themselves.  Installation instructions provided by this company are the manufacturer's provided installation instructions and only provide only a general overview of installation steps and are not specific to the particularities of each kit sold by this company, meaning: each product that we sell varies in measurements and additionally each location in which our products are installed is different.  It is our strong recommendation that you review our installation instructions before purchasing so that you might better determine if you are able to install the project.  Additionally, it is our strong recommendation that you be comfortable and familiar with what is required to install a patio cover and or patio room.  Each product that we sale requires that the purchaser have proficiency in understanding how the products that we sell are installed.  *Our company can not offer advice or suggestions if you have a question that arises during your installation process, installation is the sole responsibility of the purchaser.  If you call and ask a question we can not  advice as we are unable to see your particular project, additionally YOU AGREE NOT TO HOLD THIS COMPANY RESPONSIBLE FOR IMPROPER INSTALLATION.  IT IS SOLELY THE RESPONSIBILITY OF THE PURCHASER TO MAKE ALL FINAL INSTALLATION DECISIONS--YOU ARE THE INSTALLER AND INSTALLATION IS ENTIRELY YOUR RESPONSIBILITY.  AS IT IS YOUR INSTALLATION PROJECT, YOU ARE THE EXPERT AND ARE ENTIRELY RESPONSIBLE FOR PROPER INSTALLATION.  IF YOU FEEL UNCOMFORTABLE INSTALLING YOU PROJECT, WE STRONGLY RECOMMEND THAT YOU FIND A PROFESSIONAL INSTALLER.     

Purchaser acceptance of These terms and conditions

Your purchase of products from this website confirms that you have read and understand all of the above stated terms and conditions, and you affirm that you agree to abide by them.

Patio Cover Warranty

The patio cover warranty applies to the alumawood lattice and alumawood solid patio cover.  View the alumawood patio cover warranty

 Call One of Our Patio Cover Awning Specialists Today at: (208) 284-8541